MINI
Green Bower
t: 0844 3717988
Our star rating
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Sales
1 comments from
7 reviews
Service
15 comments from
32 reviews
Sales
Service
"Really polite and helpful staff"
"very helpful always eager to help"
"Really impressed with the service."
"Really good servcie and they provided a courtesy car, the dealer kept us up to date of what was happening and the MINI had been cleaned."
"Went for winter check. Janet who is the contact was as always, very helpful and friendly."
"Dealer was slow and lacking knowledge"
"I have phoned several times before re changes I want to make to the car finance and they have not been very helpful. They do not answer calls which I have left on their answerphone. I have bought two cars from them now and do not appreciate the lack"
"My car required oil however the garage price was too dear so i had to find my own."
"Too expensive parts and labour"
"Extremely satisfied with the whole experience, will certainly use again"
"went to have sticking wing mirrors attended to they were oiled and stick even more now"
"I was greeting by very friendly staff, given my own work station to complete some office work whilst I waited. I was provided with coffee and cakes and was also shown some new Mini models. When my car was ready it was fully valetted."
"Very professional."
"Given the wrong advice, which resulted in four seperate trips to dealership to correct a fault."
"was spoken to in an unprofessional and dismissive way.worrk not carried out as requested, given wrong information regarding fault on car, parts not ordered"
Green Bower Dealer Principal response
"Technician spoke with the customer in an insestitive manner, explanation of work carried out should have been undertaken by the service adviser who is more customer aware, clearly on this occasion we have let you down please accept my appollogies."
"very good"